26000 Responsible Gaming — Play Safe & Stay Healthy

1. 26000's Commitment to Responsible Gaming

26000 believes that online entertainment should be enjoyed as a leisure activity — not as a means of generating income or relieving stress. Our platform is built to deliver a fun experience, but we also recognise that some users may need support in maintaining healthy play habits.

We provide a range of self-control tools directly within the platform, and we encourage all users — not just those facing difficulties — to use these tools as a regular habit. A proactive approach to responsible gaming is a core value at 26000.

2. Recognising Signs of Risky Behaviour

Recognising warning signs early is a key step in staying safe. Here are some behaviours to watch out for:

• Repeatedly playing longer or spending more than planned;
• Using money set aside for daily necessities such as food, bills, or loan repayments to fund play;
• Feeling anxious, irritable, or distressed when not playing;
• Attempting to recover losses by continuing to play (chasing losses);
• Hiding gaming activity from family members or friends;
• Neglecting work, family, or social responsibilities due to gaming.

If you recognise one or more of the above signs in yourself, the smart first step is to pause and use the control tools available in your account, or reach out to professional support.

3. Setting Reasonable Time & Budget Limits

One of the most effective ways to maintain healthy play habits is to set clear limits before you start playing — not after.

We recommend the following approach to all 26000 users:

• Daily time limit: decide how long you can play each day and stick to that limit without exception;
• Fixed budget: decide on an amount in MYR (RM) that you're comfortable spending each week or month, and treat it as an entertainment expense — not an investment;
• Don't play when you're stressed: gaming decisions made while emotionally unstable often lead to unhealthy patterns;
• Take regular breaks: take breaks between gaming sessions and use that time for other meaningful activities.

The limits you set yourself are your best form of protection. The 26000 platform allows you to set deposit limits directly through your account settings.

4. Self-Control Tools Within the Platform

26000 offers several self-control options that can be activated directly through your account panel:

• Deposit limit: set a maximum limit on daily, weekly, or monthly deposits. Any request to increase a limit is subject to a waiting period to ensure the decision is made with careful consideration;
• Account cooling-off: the option to temporarily suspend access to your account — from a few days to several weeks — whenever you feel you need a break from the platform;
• Self-exclusion: for users who need a longer break, the self-exclusion option allows you to block account access for an extended period. During this time, the account cannot be accessed and any login attempts will be automatically blocked.

All these self-control tools are designed to take effect immediately. To activate any of these options or get assistance, contact 26000 customer support via live chat within the platform.

5. Protection of Minors

The 26000 platform is strictly for users aged 18 and above. We take seriously our responsibility to ensure that children and teenagers do not have access to this platform.

For parents and guardians, we recommend the following steps:

• Do not share your password or account login details with anyone, including family members;
• Log out of your account after every session, especially if the device is shared;
• Use parental control software available on your devices to block access to gambling websites;
• Have open conversations with your children about the risks of online gambling.

If you suspect someone under the age of 18 is using the 26000 platform, please contact our support team immediately so that action can be taken.

6. Life Balance & Professional Support

Online gaming is just one small part of a balanced life. We encourage all 26000 users to ensure that playing never comes at the expense of social relationships, physical activity, work responsibilities, or family time.

If you or someone you know needs help with a gambling problem, don't hesitate to seek professional support. In Malaysia, resources are available including Talian Kasih 15999 (Department of Social Welfare Malaysia), which provides counselling and psychological support services.

26000 is always here to support users who need help. Reach out to our support team or check FAQ for more information on the self-control tools and support options available.