26000 Privacy Policy — Protection of Users’ Personal Data

1. Information We Collect

When you register or use the 26000 platform, we collect several categories of information to ensure our services run smoothly and securely. These categories are as follows:

• Account information: Username, email address, encrypted password, date of birth, and phone number provided during registration.
• Device and browser information: IP address, browser type, operating system, device model, and session data automatically recorded when you access the platform.
• Local payment information (MYR): transaction reference numbers, payment method names used (such as TNG eWallet, Maybank2u, or FPX), and records of deposit and withdrawal amounts. We do not store full card numbers or bank account details directly.
• Cookies and tracking: session cookie data, language preferences, visit records, and platform usage patterns that help us improve your experience.
• Usage data: games played, session duration, betting records, and interactions with platform features such as the VIP programme and promotions.

All information is collected solely for legitimate purposes as stated in this policy. You are not required to provide all information, though certain details are necessary to access specific platform features.

2. Purpose of Information Use

26000 uses collected information for clear and limited purposes, including:

• Processing account registrations, verifying user identity, and managing secure logins;
• Processing deposits and withdrawals in Malaysian Ringgit (RM) accurately and securely;
• Providing responsive customer support whenever you reach out to our team;
• Sending important notifications about your account, promotions you are eligible for, or policy updates;
• Detecting and preventing fraud, account abuse, or suspicious activity;
• Improving the user experience through aggregated, anonymised usage data analysis.

We do not use your data for third-party marketing without your consent, nor do we sell user personal information to any external parties.

3. Cookies & Activity Tracking

The 26000 platform uses cookies and similar tracking technologies to enhance user experience. Cookies enable the platform to remember your preferences, maintain login sessions, and understand how you interact with content.

We use two main types of cookies: session cookies (deleted when you close your browser) and persistent cookies (stored for a set period to recognize returning visits). You can manage or block cookies anytime via your browser settings. Note that blocking certain cookies may affect platform functionality.

We do not use third-party cross-site tracking technologies for targeted advertising purposes.

4. Data Storage, Security & Sharing

All 26000 user personal data is stored on encrypted, secure infrastructure. Access is limited to staff who need it to perform their duties, all bound by confidentiality obligations.

26000 does not share your personal information with third parties except under the following conditions:

• Payment service providers necessary to process your MYR transactions, subject to their own data protection agreements;
• Authorized authorities such as law enforcement agencies when required by court order or applicable Malaysian laws;
• Technical partners providing platform infrastructure, bound by confidentiality agreements.

In all cases above, data sharing is kept to a minimum and only to the extent needed for the stated purposes.

5. User Rights — Access, Correction & Deletion

As a 26000 user, you have the following rights regarding your personal data:

• Access rights: you may request a copy of personal information we hold related to your account;
• Right to correction: if information we hold is inaccurate or outdated, you can update it via your account profile settings or by contacting customer support;
• Right to deletion: under certain circumstances, you may request deletion of your personal data, subject to legal obligations to retain records of financial transactions.

To submit any data rights request, contact our support team via the in-platform live chat or visit Frequently Asked Questions for step-by-step guidance.

6. Policy Changes & How to Contact Us

26000 reserves the right to update this Privacy Policy at any time. Any significant changes will be communicated to users via in-platform notifications or their registered email. The date of the latest update will always be displayed at the top of this page.

Continuing to use the platform after changes to the policy takes effect constitutes acceptance of the updated policy. We encourage you to review this page regularly.

If you have any questions, concerns, or complaints regarding your privacy and personal data protection, please contact 26000 customer support via live chat on the platform. Support email: [email protected]. We are committed to responding to all privacy inquiries promptly.